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FAQ

  • Q Why do tiles come in different shades or tones?

    A
    As ceramic tiles are made of natural materials that are compressed under high pressure before being kiln-fired at high temperatures, some shade variations will occur. Tiles will have variations in colour tones within the same batch, and more so from batch to batch. For some tiles, these variations are part of the design to give the tiles a natural characteristic and charm. In order to ensure the shades are harmonious, before installation we recommend to dry lay and check the effect under lighting condition which is as close as possible to the final lighting condition, so that the final effect is as desired.
  • Q Why do tiles get chipped?

    A Tiles are fired at high temperatures, making them hard and relatively non-resilient. It is best to avoid impact from hard objects.
  • Q Any suggestions for tile paving parts?

    A To accommodate sub-size variations and prevent buckling, the recommended tile gap is a minimum of 3mm for floor tiles and 1.5mm to 2mm for wall tiles.
  • Q How to clean and maintain black tiles?

    A Normally clean with damp cloth for tiles . Avoid shocks by sharp objects and using an abrasive or corrosive cleanser.
  • Q How many square meters can be loaded in a full 20 feet container?

    A It depends on weight limit of container. Normally 19pallets/760ctns/1094.4s.qm can be loaded under 27T of 1 full 20 feet container.
  • Q How long is the lead time of the order?

    A Normally tile can be ready for shipment within 15-20 days after received down payment
  • Q Do you offer tile samples?

    A Yes , we have small samples for clients.
  • Q Does tiles have stock?

    A
    Yes, most of our regular products are in stock.

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